FAQ (Frequently Asked Questions)

- Who will benefit the most from Back Vitalizer™?
- Where can I use the Back Vitalizer™?
- Where do I purchase the Back Vitalizer™?
- Can BodyRyzm™ Products be reimbursed?
- Why are we so confident about Back Vitalizer's benefits to you?
- What is the Back Vitalizer™ made of?
- Where is the Back Vitalizer™ made?
- What is the warranty?
- How should I use my Back Vitalizer?
- How to inflate or adjust your back vitalizer?
- What are doctors saying about the Back Vitalizer?
- What are end users Saying about Back Vitalizer™?
- What is the bang for your bucks?
- How to choose the right back care solution for you?
- Are Back Vitalizer and other BodyRyzm products CE marked?
- How much is my shipping cost?
- Do you charge any tax?
- Do I need to pay any duty?
- What is your return policy?
- Instructions - For Items Shipped By Parcel Services (UPS/Federal Express)
 


Q: Who will benefit the most from Back Vitalizer™?

Answer: The follwing people will ind Back Vitalizer™ to be particularly beneficial

- Office workers
- Drivers
- Wheelchair users
- Seniors
- Students

Q: Where can I use the Back Vitalizer™?

Answer: Back Vitalizer™ can be used at the following locations

- At home
- At work
- In cars, trucks, cruisers, wheelchairs, airplanes
- In theaters, concert halls, stadiums,
- Virtually anywhere you need to sit

Q: Where do I purchase the BodyRyzm™ Products?

Answer: Save money and time by purchasing your favorite BodyRyzm product from a clinic close to you: simply search for such a clinic in the “Find Resellers/Clinic” section under the "Order Now" button on this website by selecting your city or town. Call and visit the clinic or reseller close to you, and test and purchase your favorite BodyRyzm product from your local supplier today!

If you cannot find a clinic near you, simply place you order by clicking the "Order Now" button on the navigation bar or on any page of this website, or call us at 1-855-BodyRyzm (263-9799) or (416) 595-1575. We will be pleased to serve you!

Q: Can BodyRyzm™ Products be reimbursed?

Answer: BodyRyzm products are officially classified as medical devices in USA, Canada, EU countries, Australia, Japan and many other countries around the world.

When prescribed, they may be exempted from taxes, may qualify as a medical expense for income tax purposes, and may be reimbursed by public or private insurance plans.

Q: Why are we so confident about Back Vitalizer's benefits to you?

Answer:
The Back Vitalizer has been tested, used and proven by leading doctors in over 900 cities and towns in USA and Canada. These doctors are so convinced of the benefits and efficacy of Back Vitalizer that they not only make it available to their patients but also use it themselves. In fact, Back Vitalizer is one of the very few products that these doctors both sell and use themselves. Doctors know best. Simply visit them and talk to them, and they will tell you how Back Vitalizer will work for you.

The Back Vitalizer has become indispensable to people from all walks of life, from business executives to court reporters, from senior governmental officials to classical musicians, from dentists to athletes, from Dallas to North Bay, and from San Francisco to Jacksonville. Check out what they say about the Back Vitalizer.

The Back Vitalizer is the result of over 1200 experiments on the device – its functions, efficacies, designs, materials, components, manufacturing, usability, customizability and portability. Its research and development process was sponsored by Canadian National Research Council and Canadian Innovation Center, in collaboration with many leading doctors, researchers and engineers. The unparalleled medical efficacy and therapeutic benefits are yours to enjoy.

Q: What is the Back Vitalizer™ made of?

Answer: Premium biodegradable Polyurethane coated air-holding nylon fabric allow the Back Vitalizer to be elegant, strong, light-weight and environment-friendly!

Q: Where is the Back Vitalizer™ made?

Answer: All Back Vitalizers are handcrafted in Canada by the same masters who have handcrafted jet fighter survival kits for US Air Force and deep sea diving bladders for the Norwegian Marine!

Q: What is the warranty?

Answer: Back Vitalizer's superior performance is protected by our industry leading 3 Year Full Performance Guarantee and ironclad 3-year Bumper-to-Bumper Warranty. You not only get an amazing product but also a peace of mind!

Q: How should I use my Back Vitalizer?

Answer: Back Vitalizer is a therapeutic device. The right way of using it is critical. Please follow the advices of your health advisors, and please follow the user warnings and instructions in the document linked below:
back_pain_detailinfoBack Vitalizer User Munual (English) back_pain_detailinfoBack Vitalizer User Munual (French)


Q: How to inflate or adjust your back vitalizer?

Answer:Simply click the video blow to find out!



Q: What are doctors saying about the Back Vitalizer?

Answer: Simply click HERE to find out!

Q: What are end users Saying about Back Vitalizer™?

Answer: Bellow is what some of our customers have to say about Back Vitalizer™

- "I really love the Back Vitalizer!"
- "Best thing ever! Astronomically superior to any other back support/seat I've ever tried. "
- "The single best back support/rest/cushion I have ever tried."
- "This Back Vitalizer as a lumbar support in long congested commute traffic is a godsend. "
- "I use the Back Vitalizer every day."
- "The 1st pillow I found worth buying, and the only pillow my doctor would recommend!"

Click HERE and see what people from all walks of life have been saying about this revolutionary product.

Q: What is the bang for your bucks?


Answer: For a few nickels a day, your Back Vitalizer will effectively help you reduce back pain, improve sitting posture, strengthen lower back, and prevent end-of-working-day fatigue for 3 full years. And you will be preserving your energy, your youth, your beauty, your performance and your productivity. What is all of this worth to you?

Give your body what it deserves, today!

Q: How to choose the right back care solution for you?

Answer:
To avoid costly mistakes, you need to ask yourself the following questions when choosing a back care product:

- Does it really work?
- Is it tested, used and proven by a large community of doctors instead of by just a few?
- Is it used by the doctors themselves? (Doctors know best!)
- Is it easily adjustable to suit you and your needs?
- Is it easily portable so you don't have to suffer when you are on the go?
- Is it durable and cost effective?
- Does it come with a Full Performance Guarantee?
- Does it come with added values such as multi-functionalities, so you don't have to purchase and store a big pile of "stuff"?
- Is there documention to substantiate all above?

Q Are Back Vitalizer and other BodyRyzm products CE marked?

Answer: Yes, Back Vitalizer and all other BodyRyzm products such as Neck Vitalizer, Neck Vitalizer M5, Lumbar Decompressor amd Dr. Hamilton Hall Belt are CE marked.



Q: How much is my shipping cost?

Answer: We have warehouses in USA, Canada and Europe serving our customers from around the world. As a result, no matter where you are located, we will be able to serve you in the most economical way possible.

For your convinience, we offer flat rate shipping charges by country. Simply enter the country you wish to ship to in the shopping cart, you will be shown the flat rate shipping cost immediately.

Q: Do you charge any tax?

Answer:
This depend on where you live
- Customers located in the USA: NO.
- Customers located in Canada: HST for customers located in ON, BC, NL, NS and NB. GST ONLY for rest of Canada.
- Customers located in European Union countries, VAT are charged, except orders placed with a VAT number.
- Customers located in all other countries: NO.

Q: Do I need to pay any duty?

Answer: This depend on where you live

- Customers located in the USA: NO.
- Customers located in Canada: NO.
- Customers located in European Union countries: NO
- Customers located in all other countries: MAYBE. Rates may vary from country to country. All non - US / Canadian / EU customers are responsible for their own customs fees, duties and taxes charged in their own countries.

Q: What is your return policy?

Answer
: Our Return Policy is as follows:

  1. Eligible returns are accepted within 30 days of customer receiving order.
  2. In order to be eligible for return, all returned units must be unopened in its original packaging and suitable for resell.
  3. All Returns must be authorized. Customers must get a RMA number before returning any product. Products returned without any RMA number referenced on the outside of the shipping box will be refused by our receiving department.
  4. To avoid any surcharge, all authorized returns must be sent directly to our receiving department at the appropriate address as directed by our customer service.
  5. Customers are responsible for any shipping costs, duties, customs brokerage fees (if applicable) incurred when sending the returned products to our receiving department.
  6. The shipping & handling charge for the original order will not be returned.
  7. A warehouse restocking charge of 10% of the order (excl. S/H) will apply.
  8. A credit card processing fee of 5% of the entire original invoice amount will apply, if the original invoice was paid by credit card.
  9. Any promotional offers with the original order will become invalid automatically when the original order is cancelled. Any promotional samples including the Sales Support Kits received by the customer that are not eligible for return will be charged at the regular price.
  10. Refund will be issued through the same payment method the original invoice was paid.
  11. If the original payment was made through Paypal, refund will be issued through Paypal subject to Paypal terms.
  12. Refund will be processed within one week of receiving an authorized return providing that the returned product meets the eligibility requirement after our inspection.
  13. Please contact our customer service department at (416) 595-1575 or (866) 586-2278 for assistance.
  14. Perspectis Inc. reserves the right to modify the above documents at its discretion.

Q: What if my wholesale order arrive in a condition not suitable for resell?

Answer: We only use reputable companies such as UPS, FedEx, DHL GLS or Canada Post as our standard shipping carrier, depends on the country of the addressee. Any damage of goods happens only rarely.

However, in the interest of protecting your own interest, please examine all shipments befor signing for the item.

If the package has obvious damage, then refuse the package. If you refuse a package for any reason, you must contact us by either e-mail or phone immediately. If the package looks okay, please accept the package.

If there is actual damage to the package from shipping we will replace the package at no charge to you. (If the item has been refused for another reason, you decided you didn't want it, etc., you will be charged shipping both ways.)

Please keep in mind, that while we will help you with damage claims, shipping carrier and damages caused in transit are unfortunately out of our control. We cannot make any adjustments and/or you cannot receive any damage claim on the shipment unless you mark it damaged at the time of delivery.

We appreciate your business and are always here to support you. Please rest assured that we will make every attempt to help you and remedy the problem to your satisfaction, should any such event ever happen to you.


 

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